Integrated transactions
Incident
Report for Tyro Platform Service
Resolved
This incident has been resolved.
Monitoring
Update – Integrated transactions
Integrated transaction processing has now returned to normal and customers should no longer be experiencing any issues. For customers who were completing standalone transactions they can now switch back to integrated. We sincerely apologise for the impact this caused our customers.
Integrated transaction processing has now returned to normal and customers should no longer be experiencing any issues. For customers who were completing standalone transactions they can now switch back to integrated. We sincerely apologise for the impact this caused our customers.
Update
We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.
If you're experiencing trouble with integrated transactions please find below an article on how to process standalone transactions. Please note, this will bypass the Point of Sale system and when finalising end of day reporting there will be a mismatch between the Point of Sale and the Tyro terminal.
Link: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone
If you're experiencing trouble with integrated transactions please find below an article on how to process standalone transactions. Please note, this will bypass the Point of Sale system and when finalising end of day reporting there will be a mismatch between the Point of Sale and the Tyro terminal.
Link: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone
Update
We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.
Identified
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
This incident affected: Transaction Processing Systems.
