Between 2.45pm and 5.33pm on 11th July 2019, Tyro customers were unable to process eftpos and medicare transactions.
298714
During this time, Tyro customers were receiving issuer unavailable errors when trying to process eftpos and medicare transactions.
Telstra advised that the interruption was triggered by planned network optical fibre cable configuration and software configuration in their network. These actions unexpectedly caused a network signalling loop, resulting in service impact.
Tyro’s status pages were updated during the identification, monitoring & resolution stage of the incident with notifications directly sent to customers who had subscribed to receive them. Messaging was also included on Tyro's social media channels.
Telstra technicians restarted the affected device at 15:35 which saw progressive restoration of data services. All Telstra services were restored by 17:35.
As a result of Telstra's investigation, they have immediately implemented the following risk mitigation steps:
A detailed Post Incident Review (PIR) will be conducted by Telstra.