Issue Summary
Between 15/2/2019 and 18/2/2019, some customers experienced issues with a specific version of the Yomani EFTPOS terminal.
Tyro Incident number
237990
Description of Impact
A small component of Tyro's Yomani EFTPOS terminal fleet became unresponsive and required replacing.
Technical Root Cause
A routine software deployment to the Yomani terminal fleet included unintended changes to system logging which resulted in the terminal becoming unresponsive and requiring physical replacement
Communication During Incident
Tyro’s status pages were updated during the identification, monitoring & resolution stage of the incident
Remediation
A new software version was created and deployed to terminals still connected to Tyro. This has enabled most terminals to continue functioning as per normal.
Prevention
Following our review of the incident, Tyro will be making various improvements to our monitoring systems, incident response and software management processes.
We apologise for any inconvenience caused to our customers.
