This incident has been resolved.
Jul 12, 08:12 AEST
Connectivity has now been restored and debit card transactions are again being processed. We will continue to monitor the situation and apologise for the inconvenience caused to our customers.
Jul 11, 18:03 AEST
Tyro continues to experience ongoing issues with some debit card transactions unable to be processed
• If you have Tap & Save activated, please ask your customers to insert their card and select either the Visa or Mastercard option
Jul 11, 16:38 AEST
Due to an outage we advise not using Tyro's Medicare Easyclaim solution at this time. Please advise patients that they will need to complete their claim using an alternative method. This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.
Please contact Medicare directly for anything urgent.
Jul 11, 15:30 AEST
Some debit card transactions are currently unavailable due to a connectivity issue. This is outside Tyro's control, however we are closely monitoring the situation to ensure our systems return to normal as soon as possible. We recommend asking customers for an alternative card payment option.
Tap and Save merchants should advise their customers to select either the Visa or Mastercard option.
Jul 11, 15:07 AEST
We are currently experiencing issues which may affect the ability to process transactions.
We're in the process of investigating and will provide further updates shortly.
In the meantime, please try an alternative payment method.
Jul 11, 14:45 AEST