Tyro Service Status for Customers Status

Tyro Service Status

All Systems Operational

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

3G service maintenance

Completed - The scheduled maintenance has been completed.
Aug 4, 10:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 09:30 AEST

Scheduled - Maintenance will be completed on Tyro’s 3G service between 4 – 7 August. If you experience any connectivity issues during this time please switch to a Wifi or Ethernet connection. Instructions on how to do this can be found at https://www.youtube.com/watch?v=JKdoJ-lXFns&t=3s
Aug 4, 09:08 AEST

Aug 3, 2020

Health Fund claims

Resolved - The issue identified earlier which affected the processing of some Health Fund claims is now resolved.

We’re sorry for any inconvenience caused to our customers.
Aug 3, 10:46 AEST

Identified - HealthPoint is currently experiencing an issue which is affecting the processing of some Health Fund claims.

This issue is outside Tyro's control, however we are actively monitoring any progress and will provide updates on this page as they become available.

We apologise for any inconvenience this is causing.
Aug 3, 09:31 AEST

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 3, 09:03 AEST

Aug 2, 2020

Connectivity issues

Resolved - The earlier issue impacting the Tyro App, Tyro Portal and POS integrated transactions is now resolved. If you switched to stand alone and or/ 3G mode we recommend you now switch back to your normal set up:
• Switching to integrated mode - https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
• Switching to network connection - https://help.tyro.com/s/article/How-do-I-change-my-network-connection
A reminder to customers who did switch to stand-alone mode that reports available via the EFTPOS machine, Tyro App and Tyro Portal may have a discrepancy with their POS system reporting for today.
Aug 2, 15:46 AEST

Update - Update: End of day reconciliation
If you have switched from integrated to standalone transactions today, you can print your daily summary report directly from your EFTPOS machine by following the link below. Please be aware that if you have been processing standalone transactions, your Point of Sale totals may not match your machine totals.
https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
Aug 2, 13:24 AEST

Monitoring - We are continuing to monitor the issue impacting some customers' ability to process transactions. Please see below two options which may assist you to process transactions:
· If you are having issues submitting transactions via your POS, we recommend you try switching to stand-alone mode - https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
· If you are having issues with your EFTPOS machine network connection, we recommend you try switching to 3G - https://help.tyro.com/s/article/How-do-I-change-my-network-connection

We will continue to provide updates as they become available and are sorry for any inconvenience being experienced.
Aug 2, 12:38 AEST

Identified - We have identified an issue related to wider connectivity which is out of our control. We’re actively monitoring this and will provide updates as they become available.

This may impact the Tyro App, Tyro Portal and POS integrated transactions. We recommend customers switching to stand-alone mode if they are having issues submitting transactions via their POS.

We’re sorry for any inconvenience being experienced.
Aug 2, 11:09 AEST

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 2, 10:41 AEST

Aug 1, 2020

Loans tab on Tyro App

Resolved - This issue is now resolved.

We’re sorry for any inconvenience caused to our customers.
Aug 1, 14:13 AEST

Monitoring - The loans tab was recently unavailable on the Tyro App for a short period of time.

We’re sorry for any inconvenience caused to our customers.
Aug 1, 14:03 AEST

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 1, 13:42 AEST

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.