Tyro Service Status

Issues processing some Alipay and ZipPay transactions
Monitoring - The recent issue impacting Alipay and ZipPay transactions has been resolved; however, we will continue to monitor the situation. We’re sorry for any inconvenience caused to our customers.
Jan 24, 17:26 AEDT
Update - We’re currently experiencing an issue that may be impacting some customers’ ability to process Alipay and ZipPay transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.
Jan 24, 16:00 AEDT
Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Jan 24, 15:45 AEDT
Transaction Processing Systems Degraded Performance
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2022

No incidents reported today.

Jan 24, 2022

Unresolved incident: Issues processing some Alipay and ZipPay transactions.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Possible system issues
Resolved - The issue with Tyro's Simplify eCommerce solution is now resolved. We’re very sorry for any inconvenience caused.
Jan 21, 20:27 AEDT
Update - We have identified that some customers using Tyro's Simplify eCommerce solution may experience some intermittent issues processing payments. We are currently investigating this and we will post updates as soon as they are available.

We apologise for the inconvenience.
Jan 21, 19:19 AEDT
Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Jan 21, 18:57 AEDT
Jan 20, 2022
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Jan 20, 11:40 AEDT
Monitoring - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jan 20, 11:33 AEDT
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Jan 20, 10:46 AEDT
Monitoring - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jan 20, 10:15 AEDT
Jan 19, 2022
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Jan 19, 12:06 AEDT
Monitoring - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jan 19, 12:05 AEDT
Jan 18, 2022
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Jan 18, 11:46 AEDT
Monitoring - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jan 18, 10:39 AEDT
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Tyro App Loan Eligibility page update
Resolved - The Tyro App’s Loan Eligibility page was recently unavailable. This issue is now resolved.

We’re sorry for any inconvenience experienced.
Jan 14, 21:28 AEDT
Update - An issue has been identified with the Tyro App’s Loan Eligibility page.

This issue is outside Tyro's control however we’re actively monitoring this issue and will provide updates as they become available.

We’re sorry for any inconvenience being experienced.
Jan 14, 18:26 AEDT
Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Jan 14, 17:44 AEDT
Jan 13, 2022
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 AEDT
Scheduled - Scheduled maintenance is planned for Thursday 13th January between 1am and 5am (Sydney time). During this time the Tyro Portal and Tyro App will be unavailable and any settlements scheduled between these times will now be completed by 9am.
Jan 10, 18:22 AEDT
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

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