Tyro Service Status

All Systems Operational
Transaction Processing Systems   Operational
Terminal Connectivity   Operational
POS Integration   Operational
Settlement   Operational
Reconciliation & Settlement Reports   Operational
Merchant Portal   Operational
Medicare Easyclaim   Operational
Healthpoint   Operational
Tyro App   Operational
Tyro Corporate Website   Operational
Tyro Contact Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018
Resolved - Transaction processing with a Financial Provider was recently unavailable and affected the ability for customers to process some card transactions.

This issue was resolved at 11:45.

Tyro apologise for the inconvenience caused to our customers.
Jul 20, 13:30 AEST
Investigating - We have identified an issue with transactions being processed by a Financial Provider. Tyro Merchants can ask their customers to pay with another branded card or insert the card and select savings or cheque option if available.

This issue is outside Tyro's control however we are actively monitoring any progress to ensure our systems return to normal as soon as the issue is resolved.
Jul 20, 11:07 AEST
Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - Early today Tyro's terminal connection was recently unavailable and affected the ability for customers to process transactions for approx 5 minutes.

This issue is now resolved.

Tyro apologies for the inconvenience caused to our customers.
Jul 17, 12:24 AEST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 07:53 AEST
Monitoring - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance Thursday, 12th July from 00:30 to 04:30.

During the maintenance period, Tyro is taking precautionary action to minimise impacts to merchants.
Jul 12, 17:07 AEST
Postmortem - Read details
Jul 18, 15:38 AEST
Resolved - Mastercard Transaction Processing was recently unavailable and affected the ability for customers to process Mastercard transactions.

This issue is now resolved.

Tyro apologies for the inconvenience caused to our customers.
Jul 13, 05:15 AEST
Monitoring - We have identified an issue with Mastercard Transaction Processing. Tyro Merchants can ask their customers to pay with another branded card or insert the card and select savings or cheque option if available.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.
Jul 13, 03:59 AEST
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 AEST
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, Tuesday July 10th 01:00 to 05:00, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Jul 9, 11:53 AEST
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.