Tyro Service Status

All Systems Operational

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Nov 23, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 01:00 AEDT

Scheduled - Scheduled maintenance is planned for Tuesday 7th September 2021 between 1am and 5am (Sydney time). During this time the Tyro Portal and Tyro App will be unavailable and any settlements scheduled between these times will now be completed by 9am.
Nov 22, 10:03 AEDT

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

Reporting delays

Resolved - The recent issue impacting reconciliation and settlement reports on Tyro machines, Tyro App and the Tyro Portal is now resolved.
We’re sorry for any inconvenience caused to our customers.
Nov 19, 14:38 AEDT

Identified - Reconciliation and settlement reports may currently be delayed on Tyro machines, the Tyro App and the Tyro Portal.
We're actively resolving this issue and will provide updates as they become available.
We’re sorry for any inconvenience being experienced.
Nov 19, 13:58 AEDT

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Nov 19, 13:32 AEDT

Nov 18, 2021

Settlement delay

Resolved - Please note that some customers may experience a few hours delay to their settlement payment today. This payment may appear at varying times depending on your banking provider.

We apologise for any inconvenience experienced.
Nov 18, 15:07 AEDT

Nov 17, 2021

Transaction processing issue

Resolved - This incident has been resolved.
Nov 17, 14:29 AEDT

Monitoring - We recently experienced a short term interruption which impacted some customers' ability to process transactions. This issue is now resolved. We sincerely apologise for any inconvenience experienced.
Nov 17, 09:59 AEDT

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Nov 17, 09:28 AEDT