Tyro Service Status

Yomani terminals - processing issues
Update - We are continuing to work on a fix for this issue.
Feb 16, 15:38 AEDT
Identified - We are aware that some customers with Yomani terminals are experiencing unresponsive or connectivity issues and may not be able to process transactions. If you are affected, please contact our 24/7 Customer Support team on 1300 966 639
Feb 16, 12:43 AEDT
Transaction Processing Systems   Degraded Performance
Terminal Connectivity   Degraded Performance
POS Integration   Operational
Settlement   Operational
Reconciliation & Settlement Reports   Operational
Merchant Portal   ? Operational
Medicare Easyclaim   Operational
Healthpoint   Operational
Tyro App   Operational
Tyro Corporate Website   ? Operational
Tyro Contact Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019
Issue processing some transactions
Resolved - We are aware that some customers may have experienced issues processing card transactions.

This issue was outside Tyro's control however we are continuing to actively monitor our systems to ensure they have returned to normal.

We apologise for any inconvenience caused to our customers.
Feb 16, 15:34 AEDT
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Feb 16, 15:04 AEDT
Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
Delayed Settlements
Resolved - Some customers may have experienced delayed settlements earlier today. This issue has now been fixed. If your settlement has not yet appeared, please contact your bank directly.
Feb 11, 16:44 AEDT
Investigating - Tyro is aware of an industry wide issue affecting the ability to process settlements with all Australian banks likely to be impacted. This is outside Tyro’s control however we’re continuing to monitor the situation and will provide further updates as soon as they become available. Please refer to our status page at status.tyro.com for the latest updates.
Feb 11, 11:50 AEDT
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Feb 9, 15:22 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Feb 9, 14:50 AEDT
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Feb 9, 14:44 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Feb 9, 14:29 AEDT
Issue processing some transactions
Resolved - Some customers may have experienced issues processing card transactions earlier today. This was outside of Tyro's control.

The issue has now been resolved.

Tyro apologises for the inconvenience caused to our customers.
Feb 9, 13:54 AEDT
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Feb 9, 11:37 AEDT
Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Feb 6, 12:16 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Feb 6, 12:02 AEDT
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Feb 6, 11:27 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Feb 6, 11:13 AEDT
Feb 5, 2019

No incidents reported.

Feb 4, 2019
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Feb 4, 11:55 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Feb 4, 11:48 AEDT
Feb 3, 2019

No incidents reported.

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