Tyro Service Status for Customers Status

Tyro Service Status

All Systems Operational

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

Medicare Easyclaim degraded performance

Resolved - This incident has been resolved.
Dec 4, 00:33 AEDT

Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Dec 4, 00:21 AEDT

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

Identified Telstra network issue

Resolved - The issue impacting Mobile Connectivity to the Telstra 3G/4G network is now resolved and all Tyro EFTPOS machines should be able to process transactions. For customers who switched to Wifi or Ethernet direct connection you may choose to revert back to the 3G network. We thank you for your patience whilst disruption was being experienced.
Nov 28, 15:35 AEDT

Identified - An issue has been identified impacting Mobile Connectivity to the Telstra 3G/4G Network including Tyro EFTPOS machines. For customers impacted we recommend switching to Wifi or Ethernet direct connection if available. Information on how to switch from 3G to wifi can be found here -https://help.tyro.com/s/article/How-do-I-change-my-network-connection

This issue is outside Tyro’s control, however we are actively monitoring the situation and will update this page when information becomes available.
Nov 28, 07:56 AEDT

Nov 27, 2019

No incidents reported.

Nov 26, 2019

Scheduled maintenance (CP-2681)

Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 AEDT

Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Nov 5, 09:44 AEDT