Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020
Slight delay in reporting
Resolved - Reports in the Tyro App and the Tyro Portal recently had a slight delay, this issue has been resolved.

We’re sorry for any inconvenience caused to our customers.
Dec 3, 11:07 AEDT
Update - We are currently experiencing a slight delay in reports available in the Tyro App and the Tyro Portal.

We're actively resolving this issue and will provide updates as they become available.

We’re sorry for any inconvenience being experienced.
Dec 3, 10:20 AEDT
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Dec 3, 09:49 AEDT
Dec 2, 2020
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Dec 2, 07:23 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Dec 2, 07:10 AEDT
Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Scheduled maintenance (CP-4796)
Completed - The scheduled maintenance has been completed.
Nov 24, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:00 AEDT
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Nov 17, 09:27 AEDT
Nov 23, 2020

No incidents reported.

Nov 22, 2020
Medicare Easyclaim degraded performance
Resolved - This incident has been resolved.
Nov 22, 01:16 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Nov 21, 23:15 AEDT
Nov 21, 2020
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