Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance (CP-2681) Nov 26, 00:00-05:00 AEDT
Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Posted on Nov 5, 09:44 AEDT
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Reconciliation and Settlement Reports Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 AEDT
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 2:00am to 3:00am Tuesday 12th November 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Nov 1, 14:44 AEDT
Nov 11, 2019

No incidents reported.

Nov 10, 2019
Issue processing some transactions
Resolved - This incident has been resolved.
Nov 10, 13:31 AEDT
Investigating - We are currently experiencing issues which may affect the ability to process VISA transactions for some customers.

We're in the process of monitoring transaction volumes and will provide an update when transactions have returned to normal.

In the meantime, please try an alternative payment method.
Nov 10, 12:13 AEDT
Nov 9, 2019
Issue processing some transactions
Resolved - This incident has now been resolved.
Nov 9, 12:41 AEDT
Monitoring - Some customers may have experienced a small increase in declined AMEX transactions earlier this morning.

Whilst this issue is now resolved, we are closely monitoring our transaction processing to ensure no further impact occurs.

We're sorry for any inconvenience that was experienced.
Nov 9, 11:34 AEDT
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Nov 9, 10:53 AEDT
Nov 8, 2019

No incidents reported.

Nov 7, 2019
Issue processing some transactions
Resolved - This incident has been resolved.
Nov 7, 22:09 AEDT
Update - This incident has been resolved.
Nov 7, 22:01 AEDT
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Nov 7, 20:35 AEDT
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

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