Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021
Transaction processing system
Resolved - This incident has been resolved.
May 9, 21:30 AEST
Monitoring - We are aware that some customers between 8.01pm and 8.12pm may have experienced difficulty processing transactions.

Our systems have returned to normal however recommend customers reboot their terminal and contact our Australian based 24/7 Customer Support team on 1300 966 639 if any assistance is required.

We apologise for any inconvenience experienced.
May 9, 21:20 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 9, 20:15 AEST
May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Delay with some reports in Tyro Portal
Resolved - The earlier reporting issue is now resolved and our systems have returned to normal.

We’re very sorry for any inconvenience
May 4, 20:36 AEST
Update - Update – Reconciliation reporting is now functioning as normal, however, location reporting is still experiencing delays. If you normally use location reporting, please use the reconciliation report in the interim.

We are working to resolve this issue as soon as possible and will continue to provide updates as they become available.

We’re sorry for any inconvenience being experienced.
May 4, 17:13 AEST
Update - Reconciliation and locations reports are currently delayed in the Tyro Portal. This delay will not affect settlement.

We're actively resolving this issue and will provide updates as they become available.

We’re sorry for any inconvenience being experienced.
May 4, 16:04 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 4, 15:15 AEST
May 3, 2021
Tyro's phone system
Resolved - This issue with our phone system is now resolved.

We’re sorry for any inconvenience caused to our customers.
May 3, 13:43 AEST
Identified - We’ve identified an issue with Tyro’s phone system which may impact some customers reaching Tyro via phone. If you cannot reach us by calling 1300 966 639, please email cs@tyro.com or call again later.

We’re working to resolve this issue and will provide further updates shortly.

We apologise for any inconvenience this is causing customers.
May 3, 11:57 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 3, 11:32 AEST
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

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