Tyro Service Status

Afterpay processing issues
Update - Tyro has identified the cause of the Afterpay transaction issue. Our teams have developed a version of the Tyro Terminal Adaptor (TTA) that has been specifically built to address this.

Please refer to the following article https://help.tyro.com/s/article/My-Afterpay-transactions-aren-t-working which will guide you step-by-step on how to install this version of the TTA.

We apologise for any inconvenience caused.
Nov 16, 13:57 AEDT
Monitoring - There is a known issue we have identified with Afterpay and their transactions may be declined. We are actively working with Afterpay to resolve the issue. We currently do not have a time-frame for resolution, though unlikely for it to be resolved today. We will however look to update you from tomorrow when more information is available to us.

We apologise for any inconvenience caused.
Nov 15, 16:47 AEDT
Identified - There is a current issue we have identified with Afterpay and their transactions may be declined. We are actively working with Afterpay to resolve the issue and will provide further updates shortly. We apologise for any inconvenience caused.
Nov 15, 15:47 AEDT
Update - Tyro is temporarily experiencing issues with Afterpay which may affect the ability to process transactions. We are continuing to work to identify and resolve this issue and will provide further updates shortly.
Nov 15, 14:56 AEDT
Investigating - We have identified a technical issue with Afterpay. We are working to resolve this issue and will provide further updates shortly. Our status page at status.tyro.com is the best source for the most up-to-date information.
Nov 15, 13:46 AEDT
Transaction Processing Systems   Degraded Performance
Terminal Connectivity   Operational
POS Integration   Operational
Settlement   Operational
Reconciliation & Settlement Reports   Operational
Merchant Portal   ? Operational
Medicare Easyclaim   Operational
Healthpoint   Operational
Tyro App   Operational
Tyro Corporate Website   ? Operational
Tyro Contact Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2018

No incidents reported today.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 15, 2018
Reconciliation and settlement reports
Resolved - The issue with reconciliation and settlement reports has been resolved. Reports have been fixed and can be accessed from the Tyro Merchant Portal. You can also reprint terminal reports by following these steps: https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
Nov 15, 14:02 AEDT
Monitoring - We have identified an issue with reconciliation and settlement reports from terminals and the Tyro Merchant Portal. Some transactions could be missing from reports generated between 2:30pm to 5:10pm. Reports have been fixed and can be accessed from the Tyro Merchant Portal. You can also reprint terminal reports by following these steps: https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
We will continue to monitor the issue.
Nov 14, 17:16 AEDT
Nov 13, 2018
Scheduled maintenance (OPS-36506)
Completed - The scheduled maintenance has been completed.
Nov 13, 04:31 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 AEDT
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Nov 12, 10:37 AEDT
Nov 12, 2018
Merchant Portal login issues
Resolved - We were experiencing intermittent issues with customers being unable to log in to the Merchant Portal. The issue has now been resolved and we apologise for any inconvenience. If you continue to experience any problems, please call Tyro Support on 1300 966 639.
Nov 12, 14:05 AEDT
Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Reconciliation and settlement reports from terminals and Tyro Merchant Portal
Resolved - Reconciliation and settlement reports were unavailable on terminals and the Tyro Merchant Portal from 11:30pm, Monday 5 November to 12:30am, Tuesday 6 November 2018. Terminal reports generated through this time may have shown $0 transactions. Reports have been fixed and can be accessed from the Tyro Merchant Portal. You can also reprint terminal reports by following these steps: https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
Nov 6, 09:44 AEDT
Nov 5, 2018
3G Terminal Connection Issues
Postmortem - Read details
Nov 8, 15:16 AEDT
Resolved - Tyro's terminal connection was recently unavailable due to the Telstra outage that occurred Friday through Saturday afternoon. This may have affected the ability for customers to process transactions.

This issue is now resolved.

Tyro apologises for the inconvenience caused to our customers.
Nov 5, 11:01 AEDT
Update - The issue with Telstra is still to be resolved and impacting 3G service which is affecting their network. Visit https://outages.telstra.com.au/ for more information.
This issue is outside Tyro’s control but merchants can try connecting to their local network connection by following these steps https://help.tyro.com/s/article/How-do-I-change-my-network-connection
We apologise for any inconvenience caused.
Nov 3, 11:10 AEDT
Update - Telstra has identified an issue with their 3G service which is affecting their network. Visit https://outages.telstra.com.au/ for more information.
This issue is outside Tyro’s control but merchants can try connecting to their local network connection by following these steps https://help.tyro.com/s/article/How-do-I-change-my-network-connection
We apologise for any inconvenience caused.
Nov 2, 14:15 AEDT
Update - Telstra has identified an issue with their 3G service which is affecting their network and there is no estimated time on when this issue will be resolved.
This issue is outside Tyro’s control, however we are actively monitoring the situation.
Merchants can try connecting to their local network connection by following these steps https://help.tyro.com/s/article/How-do-I-change-my-network-connection
Nov 2, 11:14 AEDT
Monitoring - Tyro has identified an issue with a national Network Provider.
The problem appears to be affecting Mobile Connectivity to the 3GNetwork.
This issue is outside Tyro’s control, however we are activity monitoring the situation and will update this page when information becomes available.
Merchants can try connecting to their local network connection by following these steps https://help.tyro.com/s/article/How-do-I-change-my-network-connection
Nov 2, 09:23 AEDT
Investigating - We have identified a technical issue with Tyro's terminal connectivity. We are working to resolve this issue and will provide further updates shortly.
Nov 2, 08:32 AEDT
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