Update - Update: We've identified that connectivity issues with a card issuer are resulting in a small number of transactions to be declined. A fix has been scheduled this evening which we anticipate to resolve the issue.

Whilst this is outside of Tyro's control, we are continuing to closely monitor our systems to ensure they return to normal as soon as possible.

In the meantime, please try an alternative payment method for any transactions that are declined. Tyro apologises for any impact being experienced by our customers.
Aug 14, 18:52 AEST

Update - Monitoring - Integrated transactions have returned to normal however we are closely monitoring our systems and will update this status when resolved.
Aug 13, 11:20 AEST

Update - We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.

If you're experiencing trouble with integrated transactions please find below an article on how to process standalone transactions. Please note, this will bypass the Point of Sale system and when finalising end of day reporting there will be a mismatch between the Point of Sale and the Tyro terminal.

Link: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone
Aug 11, 14:38 AEST

Update - We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.
Aug 11, 13:15 AEST

Update - Further to our last update below, we may not have all transactions appearing before the end of the day. The delay in reporting will not impact your settlement deposits. We’re sorry for the impact and inconvenience this is causing our customers.
Aug 10, 17:37 AEST

Update - Update: reconciliation and settlement reporting delay – 10/8/19

We continue to experience delays for reporting on the Tyro Portal, Tyro App, terminal and POS. Any customers who are completing their reconciliation and settlement reporting for Saturday 10/8/19 will experience discrepancies in their reporting. Recent transactions from 2.45pm may not appear on reports however these transactions will appear later today and will be included in your settlement deposits.

We're continuing to work on a resolution for this issue and will provide an update when it is complete. We apologise for the inconvenience this is causing our customers.
Aug 10, 16:09 AEST

Update - Reporting on the Tyro Portal, terminal and POS are experiencing delays. We're in the process of resolving this issue and will provide updates as they becomes available at status.tyro.com
Aug 10, 12:57 AEST