Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
Terminal Connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Merchant Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
Tyro Corporate Website ? Operational
Tyro Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 08:12 AEST
Update - Connectivity has now been restored and debit card transactions are again being processed. We will continue to monitor the situation and apologise for the inconvenience caused to our customers.
Jul 11, 18:03 AEST
Update - Tyro continues to experience ongoing issues with some debit card transactions unable to be processed
• If you have Tap & Save activated, please ask your customers to insert their card and select either the Visa or Mastercard option
Jul 11, 16:38 AEST
Monitoring - Due to an outage we advise not using Tyro's Medicare Easyclaim solution at this time. Please advise patients that they will need to complete their claim using an alternative method. This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jul 11, 15:30 AEST
Identified - Some debit card transactions are currently unavailable due to a connectivity issue. This is outside Tyro's control, however we are closely monitoring the situation to ensure our systems return to normal as soon as possible. We recommend asking customers for an alternative card payment option.

Tap and Save merchants should advise their customers to select either the Visa or Mastercard option.
Jul 11, 15:07 AEST
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Jul 11, 14:45 AEST
Resolved - This incident has been resolved.
Jul 12, 08:11 AEST
Update - Connectivity has now been restored and Tyro's Medicare Easyclaim solution can again be used. We apologise for the inconvenience caused to our customers.
Jul 11, 18:08 AEST
Monitoring - Due to an outage we advise not using Tyro's Medicare Easyclaim solution at this time. Please advise patients that they will need to complete their claim using an alternative method. This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jul 11, 15:52 AEST
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 AEST
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 2:00am to 3:00am Tuesday 9th July 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Jul 1, 13:39 AEST
Jul 8, 2019
Completed - The scheduled maintenance has been completed.
Jul 8, 10:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:30 AEST
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 9:30am to 10:00am Monday 8th July 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Jul 4, 13:49 AEST
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.