Tyro Service Status for Customers Status

Tyro Service Status

All Systems Operational

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 29, 2020

No incidents reported today.

Oct 28, 2020

Connectivity issues

Resolved - This issue is now resolved.

We’re sorry for any inconvenience caused to our customers.
Oct 28, 16:53 AEDT

Monitoring - Tyro has identified an issue with a national Network Provider, which may be impacting terminal connectivity to the 3G Network.

This issue is outside Tyro’s control, however we are actively monitoring the situation and will update this page when information becomes available.

If you are experiencing issues please try switching from 3G to a Wifi connection by following the instructions in the below video
https://www.youtube.com/watch?v=JKdoJ-lXFns&list=PLqxK_9hF-iZ2Eh6zcfHwqjVYX3lhWGDdj
Oct 28, 15:50 AEDT

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Oct 28, 15:31 AEDT

Oct 27, 2020

Minor system issues

Resolved - This incident has been resolved.
Oct 27, 14:26 AEDT

Monitoring - We experienced a minor interruption around 10.30am (AEDT) which impacted some of Tyro’s integrated transactions and reporting.

This has been resolved however we will continue monitoring the issue.

We’re sorry for any inconvenience you may have experienced.
Oct 27, 11:13 AEDT

Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Oct 27, 10:43 AEDT

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

Issue processing some transactions

Resolved - This issue is now resolved. You should be able to process all transactions.

We’re sorry for any inconvenience experienced.
Oct 20, 10:53 AEDT

Identified - We are currently experiencing issues which may affect the ability to process some transactions. We're in the process of investigating this issue and will provide further updates on this page as they become available.

If you are experiencing difficulty in processing a transaction, please try using a different payment method.

We’re sorry for any inconvenience being experienced.
Oct 20, 09:46 AEDT

Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Oct 20, 09:16 AEDT

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.