Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
Tyro Corporate Website ? Operational
Tyro Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Resolved - This issue is now resolved. Tyro apologises for any impact experienced by our customers.
Aug 15, 13:28 AEST
Update - Update: We've identified that connectivity issues with a card issuer are resulting in a small number of transactions to be declined. A fix has been scheduled this evening which we anticipate to resolve the issue.

Whilst this is outside of Tyro's control, we are continuing to closely monitor our systems to ensure they return to normal as soon as possible.

In the meantime, please try an alternative payment method for any transactions that are declined. Tyro apologises for any impact being experienced by our customers.
Aug 14, 18:52 AEST
Monitoring - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Aug 14, 12:27 AEST
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Aug 14, 11:53 AEST
Resolved - This incident has been resolved.
Aug 15, 09:32 AEST
Update - Monitoring - Integrated transactions have returned to normal however we are closely monitoring our systems and will update this status when resolved.
Aug 13, 11:20 AEST
Monitoring - Some customers may experience intermittent delays with some integrated transactions going through. Stand alone transactions are not affected. If you're experiencing trouble with integrated transactions please find below an article on how to process standalone transactions. Please note, this will bypass the Point of Sale system and when finalising end of day reporting there will be a mismatch between the Point of Sale and the Tyro terminal. Link: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone.
We apologise for any inconvenience caused to our customers.
Aug 12, 10:52 AEST
Aug 13, 2019
Resolved - This incident has been resolved.
Aug 13, 11:18 AEST
Monitoring - Update – Integrated transactions
Integrated transaction processing has now returned to normal and customers should no longer be experiencing any issues. For customers who were completing standalone transactions they can now switch back to integrated. We sincerely apologise for the impact this caused our customers.
Aug 11, 16:34 AEST
Update - We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.

If you're experiencing trouble with integrated transactions please find below an article on how to process standalone transactions. Please note, this will bypass the Point of Sale system and when finalising end of day reporting there will be a mismatch between the Point of Sale and the Tyro terminal.

Link: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone
Aug 11, 14:38 AEST
Update - We have identified a delay with some integrated transactions going through. Stand alone transactions are not affected. We apologise for this delay and will provide an update shortly.
Aug 11, 13:15 AEST
Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 11, 12:45 AEST
Resolved - The delay in settlement reporting is resolved.
Aug 13, 11:16 AEST
Monitoring - Monitoring
We recently experienced reporting delays on the Tyro Portal, Tyro App, terminal and POS. All reporting should now be up to date and appearing. We apologise for the inconvenience this caused.
Aug 11, 08:27 AEST
Update - Further to our last update below, we may not have all transactions appearing before the end of the day. The delay in reporting will not impact your settlement deposits. We’re sorry for the impact and inconvenience this is causing our customers.
Aug 10, 17:37 AEST
Update - Update: reconciliation and settlement reporting delay – 10/8/19

We continue to experience delays for reporting on the Tyro Portal, Tyro App, terminal and POS. Any customers who are completing their reconciliation and settlement reporting for Saturday 10/8/19 will experience discrepancies in their reporting. Recent transactions from 2.45pm may not appear on reports however these transactions will appear later today and will be included in your settlement deposits.

We're continuing to work on a resolution for this issue and will provide an update when it is complete. We apologise for the inconvenience this is causing our customers.
Aug 10, 16:09 AEST
Update - Reporting on the Tyro Portal, terminal and POS are experiencing delays. We're in the process of resolving this issue and will provide updates as they becomes available at status.tyro.com
Aug 10, 12:57 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 10, 12:36 AEST
Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019
Resolved - EFTPOS settlements have now been processed into linked bank accounts. Should there be any queries please contact your bank.
Aug 7, 13:52 AEST
Identified - It has been identified that some merchants will not have received their EFTPOS settlement this morning into their linked bank account. Settlement will take place early this afternoon instead and we will update once this is confirmed. Tyro Bank Account transfers are not impacted.
Aug 7, 11:26 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 7, 11:04 AEST
Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.