Tyro Service Status

All Systems Operational

About This Site

See the status of the Tyro systems in real-time, and review the performance logs for the last 7 days.

Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 13:04 AEDT
Update - For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.

Our call volumes have returned to normal levels should you wish to talk to one of our Customer Support team.

Thanks,

The Tyro team.

Nov 7, 10:18 AEDT
Update - For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.

Please note - we’re currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown.

We appreciate your patience if there’s longer wait times for speaking with us.

Thanks,

The Tyro team.

Nov 4, 10:18 AEDT
Update - Telstra has switched off the 3G network – if your device is showing “Sign on fail, cannot connect to 3G, visit Tyro.com/3G’ - you’ll need to update your connection to Wi-Fi or ethernet and reboot your EFTOPS machine.

Visit tyro.com/3G for easy-to-follow videos and all the info you need to get your device back up and running as quickly as possible.

Oct 27, 19:30 AEDT
Monitoring - Telstra will be switching 3G off from 28 October 2024. If your device is connected to 3G, it’s important to act now.

Visit tyro.com/3G for all your need-to-know info, including easy to follow videos for switching over to WIFI or Ethernet connectivity.

Oct 23, 15:31 AEDT
Nov 7, 2024
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 AEDT
Scheduled - Scheduled maintenance is planned for Wednesday 6 November 2024 between 1am and 5am (Sydney time). During this time the Tyro Portal and Tyro App will be unavailable and any settlements scheduled between these times will now be completed by 9am.
Nov 5, 19:58 AEDT
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 22:00 AEDT
Scheduled - Our invoice function will be undergoing maintenance on Tuesday 5 November 2024 from 10pm-11.59pm. Invoice retrieval in the Tyro Portal will be unavailable during this time.
Nov 5, 19:54 AEDT
Nov 5, 2024
Nov 4, 2024
Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 03:00 AEDT
Scheduled - Scheduled maintenance is being planned for 30 October 2024 between 3am - 5am (Sydney Time).

During this time the Tyro Portal and Tyro App will be unavailable, system messages will be delayed until after the maintenance window and any settlements scheduled between these times will now be completed by 9am.

Oct 29, 07:33 AEDT
Completed - The scheduled maintenance has been completed.
Oct 30, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 AEDT
Scheduled - Our invoice function will be undergoing maintenance on Tuesday 29 October 2024 from 10pm-11.59pm. Invoice retrieval in the Tyro Portal will be unavailable during this time.
Oct 29, 21:04 AEDT
Oct 29, 2024
Oct 28, 2024

No incidents reported.

Oct 27, 2024