Tyro Service Status

Monitoring - Update on the issue with a National Broader Network Provider. The problem appears to be effecting Mobile Connectivity to the 3G/4G Network. This issue is outside Tyro’s control, however we are activity monitoring the situation and will provide updates when available.
May 21, 11:31 AEST
Investigating - We have identified a technical issue with a Broader Network Provider. We are working to resolve this issue and will provide further updates shortly.
May 21, 10:26 AEST
Transaction Processing Systems   Operational
Terminal Connectivity   Degraded Performance
POS Integration   Operational
Settlement   Operational
Reconciliation & Settlement Reports   Operational
Merchant Portal   Operational
Medicare Easyclaim   Operational
Healthpoint   Operational
Tyro App   Operational
Tyro Corporate Website   Operational
Tyro Contact Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018
Resolved - This incident has been resolved.
May 14, 09:28 AEST
Monitoring - We have been notified of an issue with one of our Banking Partners and this may cause a delay in some customers receiving their daily settlement.
This issue is outside of Tyro's control however we are actively monitoring the situation. Funds that have been impacted should be deposited as normal Monday.
May 11, 14:18 AEST
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018
Postmortem - Read details
May 15, 09:24 AEST
Resolved - The broader network outage that commenced Friday morning has now been resolved and all terminals should be connected to Tyro's transaction processing platform.
May 7, 11:28 AEST
Update - Some customers may experience intermittent issues with Tyro's transaction processing platform due to the broader network outage that commenced on Friday morning.

This issue continues to be outside Tyro's control however we are actively monitoring any progress to ensure our systems return to normal as soon as possible.

Upon resolution of the issue, we will update this page accordingly.
May 4, 15:30 AEST
Update - We are continuing to monitor the issue with the broader network outage.
May 4, 14:18 AEST
Update - We are continuing to monitor the issue with the broader network outage.
May 4, 13:11 AEST
Update - Update:
Some customers continue to experience intermittent issues with Point of sale systems connecting to Tyro's transaction processing platform due to a broader network outage.

This issue is outside Tyro's control however we are actively monitoring any progress to ensure our systems return to normal as soon as the issue is resolved.
May 4, 12:08 AEST
Update - We are continuing to monitor the issue.
May 4, 11:04 AEST
Monitoring - We are continuing to monitor the issue.
May 4, 10:03 AEST
Update - Point of sale systems connecting to Tyro's transaction processing platform may experience difficulty connecting due to broader network outage.

This issue is outside Tyro's control however we are actively monitoring any progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact your ISP directly for anything urgent.
May 4, 09:58 AEST
Identified - We are currently experiencing issues which may affect integrated transactions. Your terminal should still be able to process standalone transactions. Please refer to the following help article in order to process standalone transactions: https://help.tyro.com/s/article/How-do-i-process-a-Manual-Transaction-Stand-Alone .
May 4, 08:38 AEST