Tyro Service Status for Customers Status

Tyro Service Status

All Systems Operational

Transaction Processing Systems Operational

Terminal Connectivity Operational

POS Integration Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Merchant Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

Tyro Corporate Website Operational

Tyro Contact Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

Medicare Easyclaim Issues

Resolved - The Medicare Easyclaim services degradation has now been resolved.

Any failed transactions will need to be resubmitted.
Apr 19, 13:34 AEST

Monitoring - Medicare is experiencing intermittent issues, which may affect Medicare Easyclaim from being processed. Any failed submissions will need to be resubmitted.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Customers should contact Medicare directly for anything urgent.
Apr 19, 11:03 AEST

Apr 18, 2018

No incidents reported.

Apr 17, 2018

Medicare Easyclaim Issues

Resolved - The Medicare Easyclaim services degradation has now been resolved.

Any failed transactions will need to be resubmitted.
Apr 17, 12:46 AEST

Identified - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed. Payments may also be delayed and cancellations may not be working.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Apr 16, 13:12 AEST

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

Healthpoint settlement currently experiencing issues

Resolved - The issue with our reconciliation and settlement reports for HealthPoint customers has been resolved. Split payments should be deposited as normal by tomorrow. This may cause some reconciliation issues.
Apr 12, 10:21 AEST

Identified - We identified an issue with our reconciliation and settlement reports for HealthPoint customers. Consolidated settlement may be impacted with funds being delayed until Friday. Health Fund Claims Reports generated through the terminal may also be impacted. Transactions between 1 PM yesterday (10th April 2018) and 2 PM today (11th April 2018) may not appear on reconciliation reports. However these transactions will appear by Friday and will be included in your settlement deposits.
We're in the process of resolving this issue and will provide further updates.
Apr 11, 17:21 AEST

Apr 11, 2018

Phone System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 21:30 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:30 AEST

Scheduled - During the scheduled maintenance period, there may be longer than expected call wait times.
Apr 10, 10:00 AEST

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.