Tyro Service Status

All Systems Operational

About This Site

See the status of the Tyro systems in real-time, and review the performance logs for the last 7 days.

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 14, 2026

Issues with Tyro Go and Tyro BYO transactions

Resolved - The issue around PIN resets on the Tyro BYO and Tyro Go apps has been resolved. We apologise for the inconvenience caused.
Feb 14, 08:02 AEDT

Update - The issue surrounding transactions for Tyro BYO and Go is resolved.

Please note, we are seeing some issues with customers being able to reset their PIN. If you are able to, please delay password reset activity until a later time. If you are unable to access the Tyro BYO or Tyro Go app, please use the interim solution mentioned below if you are able to.

We apologise for the inconvenience caused and will provide an update on resolution.
Feb 13, 17:29 AEDT

Update - We’re currently investigating an issue impacting transaction processing for Tyro Go and Tyro BYO App customers. Our team is actively working to resolve this as a priority and we’ll continue to provide updates here on our progress.

CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.

As an interim solution you may be able to process Payment Links in the Tyro Portal – steps can be found here on how to take payments via Payment Links - https://help.tyro.com/s/article/Payment-Links-in-Tyro-Portal

We apologise for the inconvenience caused
Feb 13, 10:35 AEDT

Investigating - We are currently investigating this issue.
Feb 13, 10:05 AEDT

Feb 13, 2026

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

Bushfire support

Resolved - This incident has been resolved.
Feb 6, 09:58 AEDT

Investigating - Our thoughts are with everyone impacted by bushfires across Australia. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO.
Jan 13, 12:58 AEDT

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

Connectivity issues

Resolved - This incident has been resolved.

We’re sorry for any inconvenience experienced.
Feb 2, 07:47 AEDT

Monitoring - A fix has been implemented for this issue, and we are monitoring the results.

If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.

We’re sorry for any inconvenience experienced.
Feb 1, 15:05 AEDT

Update - We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now.

As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

We’re sorry for any inconvenience being experienced.
Feb 1, 08:44 AEDT

Investigating - We are currently investigating this issue.
Feb 1, 08:18 AEDT

Feb 1, 2026

Jan 31, 2026

Password reset emails

Resolved - A fix has been implemented to resolve this issue.

We're sorry for any inconvenience experienced.
Jan 31, 12:42 AEDT

Update - We’re currently experiencing an issue impacting some merchants receiving password reset emails.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

We’re sorry for any inconvenience being experienced.
Jan 31, 12:17 AEDT

Investigating - We are currently investigating this issue.
Jan 31, 11:31 AEDT