Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Issue processing some transactions
Resolved - Whilst outside of Tyro's control, the issue is now resolved, and our systems have returned to normal.
Aug 6, 20:24 AEST
Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Aug 6, 19:59 AEST
Aug 5, 2022
Browser-based POS/PMS transactions
Resolved - We're aware of a recent issue that was impacting some browser-based integrated transactions. This issue is now resolved however, if you're still experiencing difficulties, please clear your browser cache and reattempt to process the transaction. We're sorry for any inconvenience experienced.
Aug 5, 11:10 AEST
Identified - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 5, 10:45 AEST
Browser-based POS/PMS transactions
Resolved - We're aware of a recent issue that was impacting some browser-based integrated transactions. This issue is now resolved however, if you're still experiencing difficulties, please clear your browser cache and reattempt to process the transaction. We're sorry for any inconvenience experienced.
Aug 5, 11:08 AEST
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Delayed transaction reporting
Resolved - This issue has now been resolved.

If you are printing a reconciliation report from a terminal for yesterday, please follow the steps below:
1. Press Menu
2. Select Settlement and Reports
3. Select Reconciliation Report
4. Select Previous (Previous settlement period)
5. Select Summary or Detailed
6. Choose from all cards or a specific card scheme
Aug 3, 15:13 AEST
Identified - We are aware that some customers may be experiencing a delay in their transaction reporting through the Tyro App, Portal and terminals.

There is no impact to transaction processing, and we'll provide an update when reporting is no longer delayed. We’re sorry for any inconvenience being experienced.
Aug 2, 12:46 AEST
Delayed transaction reporting
Resolved - This issue has now been resolved.

If you are printing a reconciliation report from a terminal for yesterday, please follow the steps below:
1. Press Menu
2. Select Settlement and Reports
3. Select Reconciliation Report
4. Select Previous (Previous settlement period)
5. Select Summary or Detailed
6. Choose from all cards or a specific card scheme
Aug 3, 15:12 AEST
Identified - We are aware that some customers may be experiencing a delay in their transaction reporting through the Tyro App, Portal and terminals. This may also impact the availability of end of day reconciliation and settlement reporting.

There is no impact to transaction processing, and we'll provide an update when reporting is no longer delayed. We’re sorry for any inconvenience being experienced.
Aug 2, 16:07 AEST
Aug 2, 2022
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

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