Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2019

No incidents reported today.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - This incident has been resolved.
Dec 4, 00:33 AEDT
Investigating - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Dec 4, 00:21 AEDT
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - The issue impacting Mobile Connectivity to the Telstra 3G/4G network is now resolved and all Tyro EFTPOS machines should be able to process transactions. For customers who switched to Wifi or Ethernet direct connection you may choose to revert back to the 3G network. We thank you for your patience whilst disruption was being experienced.
Nov 28, 15:35 AEDT
Identified - An issue has been identified impacting Mobile Connectivity to the Telstra 3G/4G Network including Tyro EFTPOS machines. For customers impacted we recommend switching to Wifi or Ethernet direct connection if available. Information on how to switch from 3G to wifi can be found here -https://help.tyro.com/s/article/How-do-I-change-my-network-connection

This issue is outside Tyro’s control, however we are actively monitoring the situation and will update this page when information becomes available.
Nov 28, 07:56 AEDT
Nov 27, 2019

No incidents reported.

Nov 26, 2019
Completed - The scheduled maintenance has been completed.
Nov 26, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 00:00 AEDT
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period, there will be intermittent service disruption for ‘merchant.tyro.com’, ‘merchantfeed.tyro.com’, the Tyro Smart App and terminal end-of-day reporting.

Kind Regards,

Tyro operations team
Nov 5, 09:44 AEDT