Tyro Service Status

All Systems Operational
Transaction Processing Systems   Operational
Terminal Connectivity   Operational
POS Integration   Operational
Settlement   Operational
Reconciliation & Settlement Reports   Operational
Merchant Portal   Operational
Medicare Easyclaim   Operational
Healthpoint   Operational
Tyro App   Operational
Tyro Corporate Website   Operational
Tyro Contact Centre   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018
Resolved - The Medicare Easyclaim services degradation has now been resolved.

Any failed transactions will need to be resubmitted.
Apr 19, 13:34 AEST
Monitoring - Medicare is experiencing intermittent issues, which may affect Medicare Easyclaim from being processed. Any failed submissions will need to be resubmitted.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Customers should contact Medicare directly for anything urgent.
Apr 19, 11:03 AEST
Apr 18, 2018

No incidents reported.

Apr 17, 2018
Resolved - The Medicare Easyclaim services degradation has now been resolved.

Any failed transactions will need to be resubmitted.
Apr 17, 12:46 AEST
Identified - Medicare is currently experiencing issues, which may affect Medicare Easyclaim from being processed. Payments may also be delayed and cancellations may not be working.

This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Apr 16, 13:12 AEST
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - The issue with our reconciliation and settlement reports for HealthPoint customers has been resolved. Split payments should be deposited as normal by tomorrow. This may cause some reconciliation issues.
Apr 12, 10:21 AEST
Identified - We identified an issue with our reconciliation and settlement reports for HealthPoint customers. Consolidated settlement may be impacted with funds being delayed until Friday. Health Fund Claims Reports generated through the terminal may also be impacted. Transactions between 1 PM yesterday (10th April 2018) and 2 PM today (11th April 2018) may not appear on reconciliation reports. However these transactions will appear by Friday and will be included in your settlement deposits.
We're in the process of resolving this issue and will provide further updates.
Apr 11, 17:21 AEST
Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 21:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:30 AEST
Scheduled - During the scheduled maintenance period, there may be longer than expected call wait times.
Apr 10, 10:00 AEST
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.