The delay in settlement reporting is resolved.
Aug 13, 11:16 AEST
We recently experienced reporting delays on the Tyro Portal, Tyro App, terminal and POS. All reporting should now be up to date and appearing. We apologise for the inconvenience this caused.
Aug 11, 08:27 AEST
Further to our last update below, we may not have all transactions appearing before the end of the day. The delay in reporting will not impact your settlement deposits. We’re sorry for the impact and inconvenience this is causing our customers.
Aug 10, 17:37 AEST
Update: reconciliation and settlement reporting delay – 10/8/19
We continue to experience delays for reporting on the Tyro Portal, Tyro App, terminal and POS. Any customers who are completing their reconciliation and settlement reporting for Saturday 10/8/19 will experience discrepancies in their reporting. Recent transactions from 2.45pm may not appear on reports however these transactions will appear later today and will be included in your settlement deposits.
We're continuing to work on a resolution for this issue and will provide an update when it is complete. We apologise for the inconvenience this is causing our customers.
Aug 10, 16:09 AEST
Reporting on the Tyro Portal, terminal and POS are experiencing delays. We're in the process of resolving this issue and will provide updates as they becomes available at status.tyro.com
Aug 10, 12:57 AEST
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Aug 10, 12:36 AEST