Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
General Announcements Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tyro eCommerce Simplify Scheduled maintenance Jun 21, 02:00-06:00 AEST
What’s happening?
Tyro eCommerce is undergoing scheduled maintenance to improve the reliability and performance of the platform service. This is planned for Simplify only.
During this maintenance window, Tyro eCommerce transactions and access to ecommerce.tyro.com will be unavailable for two hours followed by intermittent unavailability for a further two hours.

When is it happening?
Sunday, 21st June 2020, 02:00 – 06:00 AEST

Do need to do anything?
Just to be aware of the maintenance.
Posted on Jun 4, 14:51 AEST
Past Incidents
Jun 7, 2020

No incidents reported today.

Jun 6, 2020

No incidents reported.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
May 28, 10:05 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:00 AEST
Scheduled - Please be advised that Tyro Payments will be performing scheduled maintenance from 10:00am - 10:05am (Sydney time).

During the maintenance you will not be able to log into the Tyro App.

We apologise for any inconvenience caused.
May 27, 18:38 AEST
May 27, 2020
Pairing issues
Resolved - The ability to pair terminals with some POS/PMS systems was temporarily unavailable.

This issue is now resolved.

We’re sorry for any inconvenience caused to our customers
May 27, 14:15 AEST
Monitoring - Update – a fix has been implemented and we are continuing to monitor the situation. We will provide an update upon confirmation the issue is resolved.

We’re sorry for any inconvenience being experienced
May 27, 11:24 AEST
Update - We are currently experiencing an issue with pairing our terminals with some POS/PMS systems.
We're in the process of investigating this issue and will provide further updates on this page as they become available.

We’re sorry for any inconvenience being experienced.
May 27, 10:24 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 27, 10:01 AEST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020
eCommerce update
Resolved - Tyro's eCommerce was recently unavailable and may have affected the ability for customers to process transactions.
This issue is now resolved.
We’re sorry for any inconvenience caused to our customers.
May 24, 08:59 AEST
Update - We are continuing to investigate this issue.
May 24, 07:31 AEST
Update - We are currently experiencing issues which may affect the ability to process eCommerce transactions. This issue is limited to eCommerce transactions only and does not impact EFTPOS transactions.
We're in the process of resolving this issue and will provide further updates on this page as they become available.
We’re sorry for any inconvenience being experienced.
May 24, 07:25 AEST
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
May 24, 06:55 AEST
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