Tyro Service Status for Customers Status

Jul 16, 2019

No incidents reported today.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

processing transactions

Resolved - This incident has been resolved.
Jul 12, 08:12 AEST

Update - Connectivity has now been restored and debit card transactions are again being processed. We will continue to monitor the situation and apologise for the inconvenience caused to our customers.
Jul 11, 18:03 AEST

Update - Tyro continues to experience ongoing issues with some debit card transactions unable to be processed
• If you have Tap & Save activated, please ask your customers to insert their card and select either the Visa or Mastercard option
Jul 11, 16:38 AEST

Monitoring - Due to an outage we advise not using Tyro's Medicare Easyclaim solution at this time. Please advise patients that they will need to complete their claim using an alternative method. This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jul 11, 15:30 AEST

Identified - Some debit card transactions are currently unavailable due to a connectivity issue. This is outside Tyro's control, however we are closely monitoring the situation to ensure our systems return to normal as soon as possible. We recommend asking customers for an alternative card payment option.

Tap and Save merchants should advise their customers to select either the Visa or Mastercard option.
Jul 11, 15:07 AEST

Investigating - We are currently experiencing issues which may affect the ability to process transactions.

We're in the process of investigating and will provide further updates shortly.

In the meantime, please try an alternative payment method.
Jul 11, 14:45 AEST

Tyro's Medicare Easyclaim solution

Resolved - This incident has been resolved.
Jul 12, 08:11 AEST

Update - Connectivity has now been restored and Tyro's Medicare Easyclaim solution can again be used. We apologise for the inconvenience caused to our customers.
Jul 11, 18:08 AEST

Monitoring - Due to an outage we advise not using Tyro's Medicare Easyclaim solution at this time. Please advise patients that they will need to complete their claim using an alternative method. This issue is outside Tyro's control however we are actively monitoring any update/progress to ensure our systems return to normal as soon as the issue is resolved.

Please contact Medicare directly for anything urgent.
Jul 11, 15:52 AEST

Jul 10, 2019

No incidents reported.

Jul 9, 2019

Reconciliation and Settlement Reports Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 03:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 02:00 AEST

Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 2:00am to 3:00am Tuesday 9th July 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Jul 1, 13:39 AEST

Jul 8, 2019

Reconciliation and Settlement Reports Maintenance

Completed - The scheduled maintenance has been completed.
Jul 8, 10:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:30 AEST

Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 9:30am to 10:00am Monday 8th July 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Jul 4, 13:49 AEST

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.