Tyro Service Status

All Systems Operational
Transaction Processing Systems Operational
EFTPOS machine connectivity Operational
POS Integration Operational
eCommerce Operational
Settlement Operational
Reconciliation & Settlement Reports Operational
Tyro Portal ? Operational
Medicare Easyclaim Operational
Healthpoint Operational
Tyro App Operational
tyro.com Website ? Operational
Tyro Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - We are no longer experiencing payment delays caused by the CBA outage. The incident is now resolved.
Oct 18, 17:49 AEDT
Monitoring - CBA systems starting to return to normal

CBA has advised that their systems are starting to return to normal and are working through the backlog as quickly as possible; however some payments may still be delayed.

For Tyro Bank Account customers:
There may be delays in payments appearing in your account that have been sent from CBA from 17th and 18th October. Similarly there may also be delays in any payments you have made from your account into a CBA account on 17th and 18th October.

For non Tyro Bank Account customers:
Settlement continues to be processed as normal by Tyro. There may delays in settlement appearing into CBA accounts for both 17th and 18th October.

CBA are continuing to provide updates as they become available on their facebook and twitter pages. This issue continues to remain outside Tyro’s control however we are closely monitoring progress and will provide an update when the issue is resolved.
Oct 18, 09:21 AEDT
Update - We understand that some of our customers are continuing to experience issues. We will provide an update when any more information becomes available.
Oct 17, 15:42 AEDT
Identified - It has been identified that some customers may experience issues impacting direct transfers, BPAY transfers, and some card transactions to and from the Commonwealth Bank. This issue is outside Tyro's control however we will keep customers updated.
Oct 17, 15:27 AEDT
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Oct 17, 15:04 AEDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Resolved - We have confirmed no issue is currently impacting our systems.
Oct 8, 13:40 AEDT
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Oct 8, 13:24 AEDT
Resolved - Tyro has now processed the Mastercard Domestic transactions that were excluded from your settlements on 7/10/19 and 8/10/19. Please note that your bank will determine when to make the funds available in your account.
All settlement is now up to date. We apologise for the inconvenience caused and appreciate the patience shown whilst this was being resolved.
Oct 8, 13:20 AEDT
Update - Please note that only partial settlement has occurred today and yesterday with Mastercard Domestic transactions excluded. Tyro continues to investigate this as an urgent priority and will provide updates on this page as available.

A discrepancy between settlement and your reconciliation report will also occur.

Customers with settlement paid into their Tyro Bank Account are not impacted and had full settlement completed successfully.

Tyro apologies for any inconvenience caused.
Oct 8, 10:05 AEDT
Monitoring - Please note that only partial settlement occurred today (7/10/19) with Mastercard Domestic transactions excluded. This value will be processed in a separate payment tomorrow morning.
A discrepancy between settlement and your reconciliation report will also occur.

Customers with settlement paid into their Tyro Bank Account are not impacted and had full settlement completed successfully.

Tyro apologies for any inconvenience caused.
Oct 7, 12:06 AEDT
Investigating - A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
Oct 7, 09:40 AEDT
Completed - The scheduled maintenance has been completed.
Oct 8, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:00 AEDT
Scheduled - Please be advised that Tyro Payments Ltd will be performing scheduled maintenance.

During the maintenance period 2:00am to 3:00am Tuesday 8th October 2019, Reconciliation and Settlement Reports accessed from the Merchant Portal or terminal may not be available.

We apologise for any inconvenience caused.
Oct 1, 08:54 AEST
Oct 6, 2019

No incidents reported.