Connectivity issues
Incident
Report for Tyro Platform Service
Resolved
This incident has been resolved.
We’re sorry for any inconvenience experienced.
We’re sorry for any inconvenience experienced.
Monitoring
A fix has been implemented for this issue, and we are monitoring the results.
If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
We’re sorry for any inconvenience experienced.
If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
We’re sorry for any inconvenience experienced.
Update
We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now.
As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
Investigating
We are currently investigating this issue.
This incident affected: EFTPOS machine connectivity.
