Tyro Service Status

Activation of EFTPOS machines

Incident Report for Tyro Platform Service

Resolved

We're pleased to confirm the earlier issue regarding terminal activation prompts is now resolved. We apologise for any inconvenience caused.

Posted Sep 13, 2024 - 15:59 AEST

Update

We are aware that some customers are seeing a prompt on their Tyro EFPTOS machine indicating that it is not activated. To activate, customers need to call Customer Support on 1300 00 TYRO (8976), noting that we may be experiencing slightly higher than normal call wait times.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress

Posted Sep 13, 2024 - 11:59 AEST

Identified

A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

Posted Sep 13, 2024 - 10:49 AEST

This incident affected: EFTPOS machine connectivity.