Tyro Service Status

Reconciliation and settlement reports

Incident Report for Tyro Platform Service

Resolved

The issue with reconciliation and settlement reports has been resolved. Reports have been fixed and can be accessed from the Tyro Merchant Portal. You can also reprint terminal reports by following these steps: https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal

Posted Nov 15, 2018 - 14:02 AEDT

Monitoring

We have identified an issue with reconciliation and settlement reports from terminals and the Tyro Merchant Portal. Some transactions could be missing from reports generated between 2:30pm to 5:10pm. Reports have been fixed and can be accessed from the Tyro Merchant Portal. You can also reprint terminal reports by following these steps: https://help.tyro.com/s/article/How-do-i-print-a-Reconciliation-Report-on-the-Terminal
We will continue to monitor the issue.

Posted Nov 14, 2018 - 17:16 AEDT

This incident affected: Reconciliation & Settlement Reports.