Transaction Issues
Incident
Report for Tyro Platform Service
Resolved
Update – All services have returned to normal, and all reporting should be up to date.
We’re sorry for any inconvenience caused to you and your customers.
We’re sorry for any inconvenience caused to you and your customers.
Update
Update - Transactions have returned to normal and access to the Tyro App and Portal restored.
Recent transactions may not immediately appear in portal, app or terminal reporting however these will appear in reconciliation reporting
Recent transactions may not immediately appear in portal, app or terminal reporting however these will appear in reconciliation reporting
Monitoring
Update: Transactions are returning to normal.
If you are still experiencing issues, please try to reboot your EFTPOS machine by following the steps below.
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
We’ll continue to provide updates as they become available and we apologise for any inconvenience caused.
If you are still experiencing issues, please try to reboot your EFTPOS machine by following the steps below.
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
We’ll continue to provide updates as they become available and we apologise for any inconvenience caused.
Update
We’re currently experiencing an issue that may be impacting some customers’ ability to process transactions as well as access to the Tyro App and Portal.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
Identified
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
This incident affected: Transaction Processing Systems, POS Integration, Tyro Portal, Tyro App, and Tyro Contact Centre.
