Tyro Service Status

Delayed transaction reporting

Incident Report for Tyro Platform Service

Resolved

This issue has now been resolved.

If you are printing a reconciliation report from a terminal for yesterday, please follow the steps below:
1. Press Menu
2. Select Settlement and Reports
3. Select Reconciliation Report
4. Select Previous (Previous settlement period)
5. Select Summary or Detailed
6. Choose from all cards or a specific card scheme

Posted Aug 03, 2022 - 15:13 AEST

Identified

We are aware that some customers may be experiencing a delay in their transaction reporting through the Tyro App, Portal and terminals.

There is no impact to transaction processing, and we'll provide an update when reporting is no longer delayed. We’re sorry for any inconvenience being experienced.

Posted Aug 02, 2022 - 12:46 AEST

This incident affected: Reconciliation & Settlement Reports.