Transaction reporting issues
Incident
Report for Tyro Platform Service
Resolved
Some merchants may see a discrepancy between their eftpos and e-Commerce transactions and settlement reporting for Friday 1 August. Please check the Tyro App to view all transactions or contact our Customer Support team.
We apologise for any inconvenience caused.
We apologise for any inconvenience caused.
Update
Following the issues we experienced earlier today, we are performing maintenance updates on the Tyro App and Tyro Portal. During this time, Pay Anyone and Transaction Reporting services are temporarily unavailable.
We apologise for any inconvenience and appreciate your patience. All other banking services remain available, and we’re working to restore full functionality as quickly as possible
We apologise for any inconvenience and appreciate your patience. All other banking services remain available, and we’re working to restore full functionality as quickly as possible
Update
Some transactions processed between 2.03 and 2.13pm this afternoon may be missing from transaction reports on the Tyro Portal or on the EFTPOS device. Missing transactions should be visible in the Tyro App.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
Identified
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
This incident affected: Tyro Portal.
