Issue with some integrated transactions
Incident
Report for Tyro Platform Service
Resolved
This incident has now been resolved.
We're sorry for any inconvenience that was experienced.
We're sorry for any inconvenience that was experienced.
Update
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in standalone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-a-standalone-transaction-on-the-Tyro-EFTPOS-machine
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
We’re sorry for any inconvenience being experienced.
Identified
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
This incident affected: POS Integration.
