Possible integration issues
Incident
Report for Tyro Platform Service
Resolved
The possible integration issue is now resolved, and our systems have returned to normal. We’re sorry for any inconvenience caused to you and your customers.
Update
We’re currently experiencing an issue impacting some customers’ ability to process integrated transactions.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
Your machine should still be able to process standalone transactions. To switch to this mode, please refer to the following article: https://help.tyro.com/s/article/How-to-switch-between-integration-modes-Standalone-Integrated-and-Pay-Table
To process a transaction in Stand Alone mode, please refer to this article: https://help.tyro.com/s/article/How-to-process-transactions-on-a-Tyro-EFTPOS-machine#purchase1-1
Please note, this workaround will bypass the Point of Sale/Practice Management Software system which means that there will be a mismatch between the Point of Sale/Practice Management Software and the Tyro machine reporting at the end of the day.
The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.
Identified
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
This incident affected: POS Integration.
