Tyro Platform Service Status

Feb 7, 2026

No incidents reported today.

Feb 6, 2026

Resolved - This incident has been resolved.
Feb 6, 09:58 AEDT

Investigating - Our thoughts are with everyone impacted by bushfires across Australia. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO.
Jan 13, 12:58 AEDT

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

Connectivity issues

Resolved - This incident has been resolved.

We’re sorry for any inconvenience experienced.
Feb 2, 07:47 AEDT

Monitoring - A fix has been implemented for this issue, and we are monitoring the results.

If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.

We’re sorry for any inconvenience experienced.
Feb 1, 15:05 AEDT

Update - We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now.

As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

We’re sorry for any inconvenience being experienced.
Feb 1, 08:44 AEDT

Investigating - We are currently investigating this issue.
Feb 1, 08:18 AEDT

Feb 1, 2026

Jan 31, 2026

Password reset emails

Resolved - A fix has been implemented to resolve this issue.

We're sorry for any inconvenience experienced.
Jan 31, 12:42 AEDT

Update - We’re currently experiencing an issue impacting some merchants receiving password reset emails.

The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress.

We’re sorry for any inconvenience being experienced.
Jan 31, 12:17 AEDT

Investigating - We are currently investigating this issue.
Jan 31, 11:31 AEDT

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

Settlement delay

Resolved - Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.
Jan 28, 13:00 AEDT

Identified - Some customers who settle into an external bank account will experience a delay to their payment today. Whilst this issue is outside Tyro’s control, we understand and apologise for the inconvenience this may cause.
Jan 27, 13:46 AEDT

Settlement delay - update

Resolved - Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If you have not received your payment, please contact your external bank, as times can vary. Thank you for your ongoing patience and understanding.
Jan 28, 12:47 AEDT

Identified - We want to let you know that due to an industry-wide outage, settlement is currently delayed for Tyro customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible.

Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing with the RBA.

For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience.
Jan 27, 16:45 AEDT

Jan 27, 2026

Tyro Bank Account and Tyro Transaction Account payment delays

Resolved - This incident has been resolved.
Jan 27, 13:41 AEDT

Update - We’re aware that Tyro Bank and Tyro Transaction Account customers are experiencing delays to payments (including transfers and direct debits). Please do not reattempt any recent payments or transfers made. Tyro EFTPOS and eCommerce are unaffected.

We will provide an update shortly and apologise for any inconvenience caused.

The Tyro Team
Jan 27, 11:54 AEDT

Investigating - We are currently investigating this issue.
Jan 27, 10:27 AEDT

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Tyro Service Status

All Systems Operational

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