Tyro Service Status

All Systems Operational

About This Site

See the status of the Tyro systems in real-time, and review the performance logs for the last 7 days.

Transaction Processing Systems Operational

EFTPOS machine connectivity Operational

POS Integration Operational

eCommerce Operational

Settlement Operational

Reconciliation & Settlement Reports Operational

Tyro Portal Operational

Medicare Easyclaim Operational

Healthpoint Operational

Tyro App Operational

tyro.com Website Operational

Tyro Contact Centre Operational

General Announcements Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

3G Network Shutdown

Resolved - This incident has been resolved.
Nov 8, 13:04 AEDT

Update - For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.

Our call volumes have returned to normal levels should you wish to talk to one of our Customer Support team.

Thanks,

The Tyro team.
Nov 7, 10:18 AEDT

Update - For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type.

Please note - we’re currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown.

We appreciate your patience if there’s longer wait times for speaking with us.

Thanks,

The Tyro team.
Nov 4, 10:18 AEDT

Update - Telstra has switched off the 3G network – if your device is showing “Sign on fail, cannot connect to 3G, visit Tyro.com/3G’ - you’ll need to update your connection to Wi-Fi or ethernet and reboot your EFTOPS machine.

Visit tyro.com/3G for easy-to-follow videos and all the info you need to get your device back up and running as quickly as possible.
Oct 27, 19:30 AEDT

Monitoring - Telstra will be switching 3G off from 28 October 2024. If your device is connected to 3G, it’s important to act now.

Visit tyro.com/3G for all your need-to-know info, including easy to follow videos for switching over to WIFI or Ethernet connectivity.
Oct 23, 15:31 AEDT

Nov 7, 2024